People Konstantinos Katharakis joins the Zurich AI Lab
Konstantinos Katharakis joins the Zurich AI Lab as a research associate and PhD student. Welcome, Konstantinos!
Building the next generation of AI-enabled business models.
Developing insights for insurance, business and society.
From the founding announcement
AI will radically transform the business model of the insurance industry. Building on our deep expertise and cutting-edge research in business model innovation and incumbent disruption at the University of St. Gallen, we are excited to collaborate with Zurich, driving transformation, advancing new research, and contributing to society through impactful knowledge, innovation, and partnerships.
Prof. Dr. Karolin Frankenberger · University of St. Gallen
How the lab works
Incubate Supporting AI Ventures
We develop and test AI venture and use-case ideas across Zurich Insurance. Through rigorous problem framing, validation and challenge, we help promising concepts build the evidence they need to scale.
Investigate Generating Insights
We pursue an ambitious research agenda at the intersection of AI, business and society. Our work explores business model innovation, organizational design, strategic management and the broader implications of AI.
Current projects
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AI and Societal Resilience
How insurers and the wider system stay resilient as critical functions grow dependent on AI — so that failures do not cascade.
Caroline MannLead Tomoko Yokoi, Mathieu Van de Catsije, Karolin Frankenberger
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The AI Innovation Hyperchallenge
How incumbents in a regulated, trust-based industry innovate with agentic AI — reshaping products, business models and the economics of the value chain. Working title.
Mathieu Van de CatsijeLead Tomoko Yokoi, Kevin O'Sullivan
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AI Governance in Distributed Settings
How AI governance emerges in community-based, radically distributed organizations.
Tomoko YokoiLead Alek Tarkowski
Equip Building AI Competencies
We help leaders read the signals and act with confidence. Our fortnightly AI Strategy Brief tracks the developments and shifts shaping the world of AI; our briefings, seminars and workshops turn that view into practical insight for the people who have to decide.
Latest AI Strategy Brief GPT-6 Astra and Fable 5.1 are out, and great, with new exciting capabilities OpenAI released GPT-6 Astra eight days after holding it back on security grounds, and Anthropic's Fable 5.1 arrived at the same price. What computer use and 3D modelling look like in practice, and… 7 September 2026
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Read the AI Strategy Brief How we work with leadership teams
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Executive Briefings
Focused one-hour sessions that give leadership teams a clear, research-based view of a specific AI topic. Each briefing highlights the key developments, strategic implications and questions executives should be considering.
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Seminars
In-depth sessions of one to three hours that combine expert input, grounded research and structured discussion. Seminars help participants build a shared understanding of AI developments and their relevance for strategy, organisation and business models.
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Workshops
Interactive, facilitated sessions that help teams explore future scenarios, evaluate opportunities and translate insights into action. Workshops are tailored to the organisation's context and designed to produce concrete ideas, priorities or next steps.
People
Team
The people behind the lab at the University of St.Gallen.
Newsroom
Latest news from the lab
Announcements, appearances and milestones as the lab's work develops.
People 
People Lydia Larasati joins the Zurich AI Lab
Lydia Larasati joins the Zurich AI Lab as a research associate and PhD student. Welcome, Lydia!
Conference Tomoko Yokoi presents at the Open and User Innovation Conference at Harvard
Tomoko Yokoi presented her work on human–AI collaboration at the 23rd Annual International Conference on Open and User Innovation at Harvard Business School.
Contact
Get in touch
Whether you're interested in research collaboration, a partnership, or joining the lab, we'd be glad to hear from you. Send us an email and we'll get back to you.
Get in touch
Dr. Tomoko Yokoi
Scientific Director, Zurich AI Lab
Institute of Management and Strategy
University of St.Gallen (HSG)
Office
Office St. Gallen
Institute of Management & Strategy (IFB-HSG)
University of St.Gallen (HSG)
Dufourstrasse 40a
9000 St. Gallen